When Conscientious Employees Meet Intelligent Machines: An Integrative Approach Inspired by Complementarity Theory and Role Theory
Academy of Management Journal, 2020
Authors: Pok Man Tang, Joel Koopman, Shawn T. McClean, Jack H. Zhang, Chi Hon Li, David De Cremer, Yizhen Lu, Chin Tung Stewart Ng
Access: https://journals.aom.org/doi/abs/10.5465/amj.2020.1516
This work delves into the evolving landscape of technology’s role in the workplace, specifically examining the dynamic between conscientious employees and intelligent machines. The article highlighted an intriguing shift: while conscientiousness has traditionally been seen as a trait promoting high performance, the introduction of autonomous technologies may alter this perception. The non-complementary nature of these interactions was a revelation, raising questions about how organizations might navigate these nuanced dynamics.
In my own research, I have examined the ways in which adaptive project management can leverage AI to foster better decision-making and resilience. This study prompts me to consider the human side more deeply—how traits like conscientiousness interact with AI and what implications this has for project teams. My book on remote work management provides strategies for leading in tech-driven environments, touching on how varied worker characteristics respond to digital tools. This paper challenges me to refine those insights, especially in relation to the integration of AI in modern, distributed teams.